Returns & Exchanges

At Hic! Wine Merchants, we want you to be completely satisfied with your purchase. If a bottle is corked or damaged, we offer a straightforward return process to ensure your cellar stays stocked with only the finest selections.

Return Process

• 1.
  Contact Our Team

  Notify us within 14 days of receipt by emailing our customer service team with your order number and details regarding the specific bottles you wish to return.

• 2.
  Secure Packaging

  Carefully repack the wine in its original protective transit packaging to ensure the bottles remain secure and upright during the return journey.

• 3.
  Collection or Drop-off

  We will provide a prepaid shipping label or arrange for a specialist courier to collect the parcel from your address at a convenient time.

• 4.
  Inspection and Refund

  Once our sommelier team inspects the returned goods to verify the condition, we will process a full refund to your original payment method within 5-7 business days.